This morning, after Diana and I went ice-skating in the car coming down River Road, we met a client at the studio to review her pictures.
I’ve worked with this client before. She’s very pleasant, and brought her daughter along to help select photos from a family session we did just before Christmas (literally, like two days before Christmas). When she got there, and hopped out of the truck (which I could have used earlier in the day when I was nearly spinning on the ice that had not been treated going down a 20 degree incline – Thanks Jefferson County!), she was smiling.
We quickly brushed off the steps of the massive one inch of accumulated snow (and for this they delayed schools two whole hours), and opened up the studio. This is where I just love the programmable thermostats we have, because the heat cuts on just enough before we get in to make sure it’s at the perfect temp when we arrive. So we go from 19 degrees outside to a comfy 70 degrees inside. She was happy about that, even commenting that it was ‘nice and warm’ inside.
They made themselves comfortable in our spacious reception area/waiting room while Diana and I busied ourselves getting things ready to go for the day. Once I was ready, I showed them into the projection room and we went through their photos. Everything went fine.
And then she, the client, says “can you fix my chin?” as she gets up to point out an area that is a little brighter on her chin than the rest of her face. I said ‘of course,’ as I marked it down on her order. She smiled again… now exclaiming “you’ve just made my day.”
It’s easy to make people happy… just give them what they want. Well, most of the time anyway. 🙂